Meet the Team

Peter Riddle is the Managing Director of Actual Systems and has been involved with Pinnacle since it’s inception with the United Recyclers Group (URG) in the United States in the 1990s. Peter was on the original “Computer Features Committee”, which was a group of leaders in the US dismantling industry who sat down together to define what was required from a dismantling software that could lead the way in advancing their businesses and their industry.

Dave Morgan is a director of Actual Systems and since joining the company in 1994, has been instrumental in the success of Pinnacle and it's associated products. As the Pinnacle Classic Project Manager, he was heavily involved in the analysis and design of the system, and then headed up the installation process at many of the early system installations in the US, Europe and more recently in Australia. Having also been responsible for the initial development of the UK interchange, he has a fantastic understanding of the dismantling industry which has all been fed into the development process to help establish Pinnacle as the dominant dismantler software in Australia, the USA, Europe as well as in his home region, the UK.

Actual Systems Australian Team

Name	Details
Steve Tapner	Product Support and Pinnacle Trainer Steve Tapner has been involved with the Pinnacle software since it was first introduced to Australian users in 2004. Steve's background is in the dismantling industry and since joining Actual Systems he has worked with all the Australian Pinnacle sites and so has a first hand understanding of the role of the Pinnacle system in making dismantling businesses more efficient, effective and profitable. Steve's role includes training Pinnacle users and working with business owners and managers to implement the Pinnacle processes to best suit their businesses.
Brian Reich	Technical Support and Installer Brian is an American with 18 years experience in Information Technology in areas such as software development, server/workstation support, project management, and senior level IT management. Brian has worked with a broad range of businesses ranging from Professional Services and Heavy Industry through to State/Local government as well as Research organisations. Brian is focused on ensuring our valued customers receive the support they need, when they need it, and therefore works with Steve Tapner and our IT partners, uAnywhere, to provide good technical outcomes and advice for Pinnacle Pro users.
Liam Keeley	Sales Representative Liam has 10 year’s experience in the dismantling industry with significant exposure to industry best practice. He has been utilising Pinnacle since Classic was first released in 2004 and has been a high level administrator for 5 years. Liam has had first-hand experience in all aspects of Pinnacle Pro within the dismantling industry including Sales, Inventory, Dismantling and Dispatch. Liam has a diverse role that includes Sales, Pinnacle Support and ensuring that each year the Auto Recyclers Conference is a successful and valuable occasion for the industry.

Pinnacle Professional Development Team

What makes Pinnacle and Pinnacle Professional so special?

In a nutshell, it’s the staff who work on it. Take the development team for example - you’ll never meet a more dedicated team of individuals. As a company Actual Systems works on nothing but software for the dismantling industry, and the depth of knowledge contained within the development team and the company in general reflects that and is unrivalled across our industry.

The current team of 8 programmers have an average time with the company of over 8 years, with some being with Actual Systems for nearly 15. This is what helps Actual Systems focus on what the dismantler actually wants, a focus that is the result of a firm understanding of what is required, not a vague idea based on a couple of meetings or visits to dismantlers. Coupled to this is the fact that 6 of the development team were with Actual Systems when Pinnacle Classic was originally developed. As a result the experience fed into all the work on Pinnacle is incredible. Having a stable team ensures consistency is built into the product and guarantees that the development done is a perfect match for the requirements of the marketplace. With over 5 years of development now in Pinnacle Professional, and enhancements being made all the time, there really is no question about the completeness of the Pinnacle Professional system – it’s a tool for progressive dismantlers to utilise to maximise their efficiency and profit and minimise their worries.